🌱 What Is Coaching at Liven?
At Liven, coaching is designed to give you personal, human support alongside the tools you already use in the app. It’s an optional, paid addition to your Liven subscription that connects you with a certified coach for one-on-one guidance.
Coaching is there to help you move forward — gently, practically, and at your own pace.
What Coaching at Liven Includes
When you add coaching to your plan, you get:
1:1 coaching via chat inside the app
For some plans, video sessions with your coach
Ongoing encouragement, accountability, and goal-focused support
Your coach works with you on what matters most right now — whether that’s motivation, habits, focus, emotional balance, or personal growth.
Coaching vs. Therapy: What’s the Difference?
It’s important to understand what coaching is — and what it isn’t.
Coaching is not therapy. Our coaches are not therapists, and Liven does not currently provide therapy services.
Coaching is a forward-focused, client-driven process. It supports people who are functioning in daily life but want help setting goals, building healthier habits, improving performance, and creating meaningful change.
Therapy, on the other hand, is a licensed healthcare service focused on diagnosing and treating mental health conditions. It often explores past experiences and emotional healing in depth.
You can think of a coach as a partner focused on your future — someone who helps you turn insight into action.
Who Can Purchase Coaching?
Coaching is available as an additional plan for users who already have an active Liven subscription. Available packages and features may vary. Some plans include chat only, while others may also offer video sessions or special bonuses. The options visible inside your app reflect what’s currently available to you.
How to Get Access to Coaching
There are two ways you can access coaching at Liven:
1. Purchase Coaching with Your Subscription
You may see coaching offered alongside your main subscription plan during signup or renewal.
2. Coaching Freemium (Free Trial Chat)
What Is Coaching Freemium?
Coaching Freemium lets you try chatting with a coach before purchasing a coaching plan.
Here’s how it works:
Available during 9:00 AM – 5:00 PM (EST, UTC-5)
You receive 3 free chat messages with our head coach, Rose
After the free messages are used, you’ll see an in-app offer to continue coaching with a paid plan
Prices and options may vary
If you choose to continue:
Rose will send you a short confirmation message
- You will then be matched with your own personal coach
This enables you to experience coaching in a supportive, low-pressure environment.
Coach Availability & Response Times
Coaching is designed to feel thoughtful rather than rushed.
Coaches work in scheduled shifts, and messaging is asynchronous. This means you can write to your coach anytime, and they will respond during their working hours. On weekdays, replies typically arrive within 24 hours. Weekend response times may be slightly longer.
Your coach will introduce themselves and share their availability in their first message. All coaching conversations are conducted in English. If needed, you’re welcome to use a translation tool to support communication.
How Video Sessions Work
Some coaching plans include video sessions.
Not all coaches provide video calls, but if your plan includes them, you’ll be matched with a coach who supports video sessions. The same coach will handle both your chat and video conversations to ensure consistency.
Depending on your plan, you may have one or up to two video sessions per month. These sessions cannot be purchased separately after signup. Scheduling is done through Calendly — your coach will send you a link where you can select a time that works for you.
Where to Find Your Coach Chat in the App
Once coaching is active, your coach chat appears in the app:
In the Companion tab
Or in the Tools tab
Simply tap “Open chat” to start or continue the conversation with your coach.
Cancelling or Requesting a Refund
Coaching follows Liven’s standard refund policy. If you ever need clarification about your subscription, cancellation, or available options, Liven Support is always here to guide you.
A Final Note
At Liven, coaching is intended to be supportive, human and empowering, never overwhelming. Whether you’re trying out the free version or committing to a full plan, you’re always in control of your pace and goals.
You’re not expected to have everything figured out. Coaching is simply a way to make progress — one meaningful step at a time.